Help
Find a fix by symptom for umebo's apps (iCap, iDig and others). Pick whichever matches.
If you cannot find or open bookmarks in iDig 11.17
The appearance changed with the newer iOS 27 interface, and I have also confirmed reports that the bookmark screen may not open correctly. Please see what is currently known and where the controls normally are. Do not delete and reinstall the app just to try to fix this.
Saved data is missing
Videos or images you saved no longer appear in the list, or a whole folder is gone.
The app will not start, or keeps quitting
It quits on a white screen, or closes by itself while you are using it.
Downloads are not saving
No save button appears, nothing happens when you tap it, or the download stalls.
I cannot find a feature
It used to be there. Where are the site shortcuts, restoring a purchase, or that setting?
Moving data to a new iPhone
How to transfer your files, what to do if storage is short, and whether data stays on the old phone.
Video quality, audio and MP4 conversion
Getting only low quality, wanting 1080p, or audio drifting or dropping out after MP4 conversion.
Premium purchase will not restore
You already paid, but Premium is missing on a new iPhone or iPad.
Other topics
- TVer shows a blank white page — on iOS 15 and earlier, since September 2026
- Ads and Premium — ads that remain, one-time vs monthly plans, and cancellation
- iCap FAQ / iDig FAQ
- FAQ for the other apps
- Check the app — tell whether the problem is in the app or in the page
- Release notes — which version a fix shipped in
If none of this helps
If you can open the app, writing from inside it gets your problem solved fastest. Go to Settings → About this app → Email a bug or request. Your iOS version, app version and device model are filled in automatically, which saves a round of questions from me.
If the app will not open, or if Email a bug or request says it cannot send, please use the contact form.