When TVer shows a blank white page

Since September 2026, TVer supports iOS 16 and later only. On iOS 15 and earlier, TVer pages stay blank and never load. This is not a bug in the app — opening TVer in Safari on the same device shows the same blank page.

The in-app browser in iCap and iDig uses exactly the same rendering engine as Safari (WebKit). A page Safari cannot display cannot be displayed by changing any setting in the app — reinstalling the app or changing its settings will not help.

1. Check your device in 30 seconds

Step 1: Look at your iOS version

Settings → General → About → iOS Version

If it starts with 15 (for example 15.8.8), your device is affected. If it is 16 or later, the cause is something else — see section 3 below.

Step 2: Try Safari

Open TVer in Safari from your home screen. If Safari is blank as well, your iOS is outside the range TVer supports. If Safari works but the app stays blank, the app is at fault — please contact me (section 4).

2. What you can do on iOS 15

Update iOS, if your device supports it

Settings → General → Software Update

If iOS 16 or later is offered there, updating will make TVer load again. Updating takes a while, so keep the device plugged in and on Wi-Fi.

Devices that cannot be updated

These models stop at iOS 15 and cannot be updated to iOS 16. Unfortunately, there is no way to view TVer on them.

If you have another iPhone or iPad, check whether it runs iOS 16 or later. Every other site keeps working as before.

These do not help — please do not bother trying them.

Freeing up storage, clearing cache and cookies, reinstalling the app, switching the device mode (User-Agent) — none of them affect this symptom. On older devices, switching the device mode to “Mac” or “Windows PC” makes even more pages fail to load.

Never delete the app. Your saved videos and images are deleted with it and cannot be recovered by reinstalling.

3. If you are on iOS 16 or later and the page is still blank

Then the cause is something else. Try these in order.

  1. Check your connection and reload the page
  2. Quit the app completely and start it again
  3. Settings tab → “Cache / Cookies / History” → clear the cache, then reload
  4. Open the same page in Safari and see whether it is blank there too

If Safari works but the app stays blank, the app is at fault. Please let me know and I will look into it.

4. Getting in touch

Use the contact form, or “Report a bug / request a feature” in the app’s Settings tab.

Please include your iOS version, your device name (for example iPhone 15) and the URL you were opening — it makes the investigation far quicker. Do tell me whether Safari shows the same blank page, if you can check.

This page is based on reports received in September 2026 (iOS 15.8.8 devices showing a blank TVer page in both the in-app browser and Safari), one of which was confirmed by the reporter against TVer’s own notice that it now requires iOS 16 or later. Please check TVer’s official help pages for their current requirements.

If the page loads but saving does not work, see When videos or images cannot be saved.

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