iDig FAQ
Not finding it here? Try the symptom-based help pages. For a feature that seems to have disappeared, see where did that feature go?
If you use iDig 11.17: on iOS 27, Bookmarks and History could be pushed into the ellipsis (…) menu at the right edge of the browser toolbar, where the menu could fail to open those screens. This issue is fixed in iDig 11.18. If you still use 11.17, update to the latest version from the App Store.
Do not delete and reinstall iDig just to try to fix this. Updating to 11.18 is sufficient, and 11.17 did not change the bookmark storage format.
Answers to the questions I receive most often about iDig. If this page does not solve your problem, please reach out through the contact form. A feature overview is available on the iDig page.
Managing saved images
Where are the images I save stored?
Images saved with iDig are stored only in a dedicated iDig folder on your own device. They are never uploaded to or kept on my servers.
Each save creates its own folder, which you can browse from the Folder tab.
How do I delete a saved image folder?
Swipe the item to the left in the folder list to reveal the delete button, then tap it.
Note that deleting from inside the app removes the data immediately and permanently — there is no trash or recycle bin to recover it from. I strongly recommend backing up anything important to a computer on a regular basis.
All my bookmarks are gone. Can they be restored?
Bookmarks are stored as a file named "bookmark.json" in the Files app under On My iPhone → iDig. If this file is deleted in the Files app, or if iDig's Documents & Data are removed from Settings → General → iPhone Storage, the bookmarks become empty.
If you deleted it in the Files app, check Browse → Recently Deleted: if "bookmark.json" is there, tap Recover to bring it back (within about 30 days). If you deleted and reinstalled the app, the only way back is restoring from an iCloud or other backup made before the deletion (When your saved data is missing).
If what you can't find is the button that opens bookmarks rather than the data, look for the bookmark-shaped icon among the browser's buttons.
When I send images to the camera roll or Google Photos, the order changes or some images are missing.
On some devices, handing several images at once to the standard iOS share feature can reorder them or drop a few. Because the implementation simply passes the images straight to a built-in OS feature, there is very little the app can adjust to work around it. I am sorry for the inconvenience.
As a workaround, open the image files saved by iDig in the standard iOS Files app and share or save them from there. This often produces the correct result.
The in-app browser stays blank and never loads.
First, open the same page in Safari on the same device. That is the quickest way to tell where the problem is. The browser inside the app uses the same rendering engine as Safari, so a page that is blank in Safari cannot be shown by the app either, whatever you change in its settings.
If Safari is blank too, your iOS version is most likely outside the range the site supports. Check it under Settings > General > About. In September 2026, several people reported that TVer stays blank on iOS 15 devices — in Safari as well — because TVer moved to supporting iOS 16 and later only. Details and what to do are on this page. If your device can be updated to iOS 16 or later, updating fixes it.
Freeing up storage and clearing the cache make no difference to this symptom, and neither does switching the device mode (User-Agent). On older devices, choosing “Mac” or “Windows PC” actually makes more pages fail to load.
If the page loads in Safari but stays blank only in the app, then something on the app's side is still wrong. Please get in touch and include the page URL and your iOS version.
Premium (purchase and restore)
I bought Premium before, but I am back to being a regular user (after changing devices or reinstalling).
Open the Settings tab, go to "Buy" → "About Premium", and first tap "Restore purchases".
If that does not bring Premium back, tap "Verify receipt" on the same screen. Because of the product type it uses, iDig's older one-time Premium purchase may not return through Apple's standard restore flow alone and can sometimes be recovered through "Verify receipt". However, on iDig 11.18 I have confirmed a case where another device using the same Apple Account still reports that Premium does not appear to have been purchased. Receipt verification is therefore not guaranteed to restore it. You may be asked for your Apple Account password when you run it.
In both cases you must be signed in with the same Apple Account you used for the purchase. If neither step restores your purchase, do not keep repeating the purchase action; follow the detailed purchase restoration checks and then contact me through the contact form.
How do I cancel the monthly subscription?
Cancellation is handled on the App Store side. Open the iPhone Settings app, tap your name at the top, then go to "Subscriptions" and cancel iDig Premium there.
If you cancel at least 24 hours before the next renewal date, you will not be charged for that cycle. You can keep using Premium features until the period you have already paid for ends.
Other
Which languages are supported?
iDig supports 16 languages: Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Indonesian, Vietnamese, Thai, Spanish, Portuguese (Brazil), French, German, Polish, Swedish, Turkish and Ukrainian. The display language follows your device's language setting automatically.
Is it okay to save copyrighted images?
Please use saved content only for personal purposes, and do not redistribute or publish copyrighted material. See the Terms of Service for details.
If you are a rights holder and would like your content blocked from this app, please let me know through the contact form.
Ad blocking does not seem to work. I bought Premium but I still see ads.
There are two different kinds of ads, and they work differently.
- Ads the app itself shows (the full-screen one before a download, and the banner at the edge of the screen) — these stop once you buy Premium.
- Ads inside the page you are viewing — these belong to that site and have nothing to do with Premium. The ad blocker below is what reduces these.
Most "I paid but the ads are still there" reports turn out to be about the second kind.
Ad blocking is under Settings → Ad Blocking → "Use ad blocking". It is on out of the box and works the same for everyone, with or without Premium. If it seems to be doing nothing, please check that it has not been switched off.
That said, it cannot remove the ads on every site. Sites deliver ads in different ways, and depending on how a page is built some of them remain.
Also, if you have an iOS "content blocker" (a Safari ad-blocking app) installed, it has no effect inside this app's browser. This is not a setting you can change — it is how iOS is built.
A content blocker is registered with iOS in a form only Safari can read, and there is no way for another app to receive its contents and use them. This is not specific to iDig: it is the same for every other third-party browser app on the App Store.
So the only way for an in-app browser to cut ads is to carry its own list, which is why one is built in. The blocking machinery itself is the same one iOS provides for Safari content blockers, but the list of what to block has to be supplied by each app separately.
Where should I send feature requests or bug reports?
You can reach me from the Settings tab under "About this app" → "Email a bug or request". The contact form on this site works too — attaching a screenshot makes it much easier for me to understand what is happening.