Downloads are not saving
The cause differs by symptom. Start with whichever is closest to yours.
No save button or preview window appears
The app looks for videos and images in the page and only offers to save when it finds one. It can miss them in these cases:
- The page has not finished loading — wait until it settles, then play the video once
- The page needs an account or a login — open it again while signed in
- Video detection is switched off — there is an on/off button at the bottom of the browser screen. While it is off (or locked), no preview window appears even during playback. Tapping the same button switches it back
To check whether the app itself is working, use the check pages. If a test video will not save either, the problem is in the app; if it saves fine, the problem is in the page you were viewing.
The page stays blank and never loads
First, open the same page in Safari on the same device. The browser inside the app uses the same rendering engine as Safari, so a page that is blank in Safari cannot be shown by the app either.
If Safari is blank too, your iOS version is most likely outside the range the site supports. Check it under Settings > General > About. In September 2026, several people reported that TVer stays blank on iOS 15 devices — in Safari as well — because TVer moved to supporting iOS 16 and later only. See When TVer shows a blank white page for what to check and what to do.
Freeing up storage and clearing the cache make no difference to this symptom, and neither does switching the device mode (User-Agent) — on older devices, choosing “Mac” or “Windows PC” actually makes more pages fail to load.
If Safari works but the app stays blank, the app is at fault. Please send me the page URL and your iOS version.
Tapping a link opens a different app
Links — especially from search results — sometimes open another app instead of the browser inside the app. This comes from how iOS handles such links, and I keep improving it.
In the meantime, any of these work around it:
- Long-press the link and choose Open from the menu
- Tap Bookmarks at the bottom, then the Sites tab, and pick the site there
- Type the address into the URL field directly
TVer plays, but saving the video fails
I have confirmed reports where TVer itself loads and plays, but MP4 conversion or audio-only saving
reaches 100% within a few seconds and leaves only a small movie.info file in the destination.
This is a different problem from TVer showing a blank white page.
Investigation found an iCap bug where a final file-save failure could still be shown as completed. The misleading “100% complete with no media file” behavior has been fixed in development. However, the underlying reason TVer data can fail to be obtained is not yet confirmed and may be separate.
If you see this symptom, do not delete and reinstall the app; doing so can put saved data at risk.
Check the latest version, then if it still happens, tell me:
“TVer,” whether you chose MP4 / audio only / keep as HLS, roughly how many seconds it took to reach 100%,
and whether anything besides movie.info remained. Those details help separate a TVer retrieval failure
from an iCap final-save failure.
It starts but stalls or fails
On iCap 8.6, if diagnostics show application/vnd.apple.mpegurl head=text/plain:
on some sites the media is actually HLS even though the URL looks like MP4. iCap 8.6 can classify the URL name first, causing the save to fail.
This classification is fixed in iCap 8.7. If you still use 8.6, update to the latest version from the App Store. On 8.6, changing settings or reinstalling is not a reliable fix. To protect saved data, do not delete and reinstall the app just to fix this symptom.
- Check the free space on your device — downloads fail part-way when it runs out
- An unstable connection can interrupt them. Try somewhere with good Wi-Fi
- A failure can leave an empty folder behind. The bug where those could not be deleted is fixed — please update to the latest version
It saved, but I cannot send it to the Photos app
If "Save Image" or "Save Video" does not appear in the share sheet, or nothing happens when you tap it, the file may be in a format the Photos app does not accept, such as WebP — some sites serve images that way.
This is fixed: formats the Photos app cannot handle are now converted to JPEG or PNG when sharing (the original stays untouched inside the app). Please update to the latest version.
For a long time that conversion only applied to images already saved inside the app. An image merely picked in the browser's image chooser was left out, so "Save to Files" worked while "Save Image" silently did nothing. This is fixed in iDig 11.12 (released 4 September 2026). Please update even if saving worked fine for images already in the app.
Is there a daily limit on saving?
No. There used to be a daily limit for free users, but it has been removed. You can save as much as you like (see Ads and Premium).
If none of this helps
Write to me from Settings → About this app → Email a bug or request. Telling me which site, and which video or image it happens with makes this far quicker to look into. If the app will not open, use the contact form.