When Premium will not restore
If Premium suddenly looks reset or the app drops back to free even though you already paid, check these steps before starting another purchase. First check the Apple Account used for App Store purchases, not just your iCloud address. On the iPhone or iPad, open Settings → your name → Media & Purchases and make sure it is the same account that originally bought Premium.
On iDig 11.18 and earlier, an older one-time Premium purchase could fail to restore on another device even with the same Apple Account. iDig 12.6 improved this. Please update to the latest version and try again. If Restore Purchase and Receipt Validation still do not work, do not keep repeating purchase attempts. Contact us after the checks below; it may still fail in some cases.
1. Check the Apple Account
The account used for iCloud and the account used for App Store purchases can be different. On a new iPhone or iPad, open Settings → your name → Media & Purchases and confirm that it matches the account used for the original purchase.
2. Restore inside the app
- Update the app to the latest version
- Quit the app completely and open it again
- Open Settings in the app → Purchase → About Premium
- Run Restore Purchase
- If that does not work, run Receipt Validation as well
In particular, some older one-time iDig Premium purchases may not come back through Restore Purchase because of the product type, but can sometimes be recognized through Receipt Validation. However, a restore failure occurred on iDig 11.18 and earlier on another device using the same Apple Account; iDig 12.6 improved this, but Receipt Validation is still not guaranteed to restore it.
3. If the app says you do not appear to have purchased Premium
If another device using the same Apple Account is still Premium, but the new device says you do not appear to have purchased it, the problem may be more than a simple account mismatch. Do not keep repeating purchase attempts. Please send the following through the contact form.
- App name and version
- The model of the new device and the device where Premium still works
- Whether Media & Purchases shows the same Apple Account on both devices
- The exact message shown after Restore Purchase and Receipt Validation
- Whether the original purchase was one-time or monthly, if you know
If “Email a bug or request” cannot send
If the app says the message cannot be sent, use the contact form instead. Screenshots can be attached there.
This is separate from saved videos and images
Premium status and the videos or images stored in the app are separate. Restoring a purchase does not restore local files. If files are also missing after changing phones, see Moving data to a new iPhone.